Missing Image Request
Feel as though an image is missing from your gallery? You can use the form on this page to request for additional look through our source files for a specific image.
Don’t see an image you thought would be in your gallery? Please know we are always happy to reopen your gallery to check! Below you can find more information about our photo selection process and timeline for these requests.
Our Culling Process
Culling is a photographer’s sorting through images to select images delivered within final galleries.
For our culling process to err on the side of caution, the images we remove from this process are duplicates (with the exception of family photos, where you will see a higher rate of excessive duplicates), flash misfires, images where there main subject’s eyes are closed/mouth is awkwardly open/highly unflattering photos, RBF (resting bored face!) on candid/reception photos, blurry images, and test shots.
Our goal is always to deliver you as many images as possible.
As with any photography, please know there is no guarantee that every image taken will be usable, especially during the reception and dark spaces where camera and flash capabilities are pushed to their limits and the rate of persons blinking due to flashing lights increases.
We strive to have an incredibly high ratio of delivered versus unusable images through state-of-the-art equipment and editing techniques. This is why our galleries often contain more images than quoted in our packages and continue to grow in size as technology advances.
Please note, though, that due to our very detailed culling process, it is scarce for an image requested to be deliverable.
Processing Timeframes
Requests made within one week of the original gallery delivery (this is the timeframe before we save these files to our archival system) are expected to take two to three business days to process.
Requests for galleries delivered more than one week ago will require retrieval from our archive files and placement back into our editing queue. Please note that for any requests requiring retrieval of our original archive files, your edits will be placed inside our editing queue with videos and images currently being edited. As wedding files are large, we do this to ensure galleries and videos are completed in a seamless flow while providing the time, space, and system resources we need to provide our entire focus on each project as it is being edited. As these requests are edited on a first-in-queue, first-serve basis, please allow up to four to six weeks for your request to be completed.
Helpful things to know
As a reminder, not every image captured will be usable, as wedding days contain a vast number of variables that test the limits of camera capabilities, speed, and lighting. To give a better understanding of some of the challenges that test the limits of technology, you can find a breakdown of the most common reasons images may be unusable below:
Flash Capabilities. Flashes are the foundation of creating crisp images in conditions where lighting is sparse, but these powerful light sources not only produce an incredible amount of light but also a lot of heat. While we use state-of-the-art flashes designed to have incredibly fast recycle times, the more we use them, the higher the risk is of overheating which can result in misfires and longer recycle times. If an image you are requesting is in a very low light area and comes after a long duration of rapid shooting (such as table runs and family/formal photos), please know that there is a greater possibility of images being created that are unusable. While we do try to catch these as often as possible on the day, it can be very hard to catch right away as quite often flashes will appear to fire, but actuality, they fire at levels much lower than what is needed. This is one of the reasons we work so hard to avoid doing formal photos indoors or outside in the dark whenever possible.
Lens Focus Speeds. Technology is continually growing, and this is one of the areas where we’ve felt the most advancement over the years. How does focusing work? In capturing photos, your photographer is using an in-screen box to indicate to the camera and lens the focus point of each image. (This is this rapid movement of our thumb that you see throughout the day. <3) Once a subject has been focused on, the camera and lens, within seconds, communicate the distance of the subject to the lens which allows for an image to be in focus. The faster this communication, the more accurate and more in focus images there will be in your final gallery. Where we still don’t have enough advancements in technology though is in low light conditions. When conditions are dark, lenses and cameras have a harder time locating their point of focus which can result in images that are out of focus. While we can make adjustments to help guide sensors better, it’s a balancing act as these same measures can significantly impact image quality.
Unflattering Photos/Eyes Closed. “We’ll never deliver a photo where we think you look bad.” You probably heard this during your pre-wedding overview phone call. We understand how important it is to capture the beautiful moments of love, joy, and happiness in your day. If you’re a frequent selfie taker, you probably know it can take more than just a few shots to create the perfect picture and while we don’t go to that extreme, we will pull out images where your eyes are closed (or give that half open, slightly maybe drunk appearance), your mouth is open in ways that look abnormal, images where multiple chins may be showing (especially if you have mentioned that this is something that you are self-conscious of), and images where you look very unhappy or even mad (best referred as RBF - resting bored face!)